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英文字典中文字典相关资料:


  • What is CX (Customer Experience)? | McKinsey - McKinsey Company
    CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs
  • Digital Customer Experience Solutions with Human Touch . . .
    Customer experience (CX) is everything The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact
  • What is customer experience (CX)? - Oracle
    Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey―from marketing to sales to customer service and everywhere in between It is the sum total of all interactions a customer has with your brand
  • What Is Customer Experience (CX) | Microsoft Dynamics 365
    Customer experience, also known as CX, is the aggregate of all the perceptions a customer has about your business over the course of your relationship This includes all the sentiments attached to those perceptions
  • What Is Customer Experience (CX)? – Forbes Advisor
    Customer experience describes the overall interactions a customer has had with a brand right from the point of awareness to purchase to loyalty or churn It addresses the user’s entire buyer
  • What is Customer Experience? CX Definition How-to Guide
    Essentially, customer experience (CX) refers to how a customer perceives your brand based on their exposure to it Customer experience management is now an established business discipline, especially when it comes to long-term strategy and planning
  • Customer experience - Wikipedia
    Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages





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