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  • NPS and#042; Six Sigma
    Recently I had the opportunity to attend the IQPC Australasia Six Sigma summit For me, the highlight of the event was a presentation given by GE The presentation focused around how the company was taking the voice of the customer to the next level by aligning NPS (Net Promoter Score) methodology with Six Sigma NPS […]
  • Calculating Financial Impact of Lean Six Sigma Projects
    CEOs want to know the return on investment of Lean Six Sigma projects, and CFOs want to compare the real financial results to “PowerPoint dollars ” A rigorous approach to calculating an improvement project’s impact is important to every organization By Roberto Copercini The benefit to an organization deploying Lean Six Sigma is not limited to […]
  • Net Promoter Score: A Number for Business to Grow By - iSixSigma
    NPS is the percentage of promoters minus the percentage of detractors The Benefits of a High NPS Having a high NPS, and loyal customers, means growth Promoters account for 80 percent to 90 percent of positive word of mouth, according to “Reichheld’s New Metric: The Net Promoter Score,” an article on chiefmarketer com
  • Net Promoter Score – Call for Speakers - iSixSigma
    Now a new breed of customer metrics is winning plaudits, and NPS is at the forefront If you have implemented NPS — with or without Six Sigma — and want to network with other business leaders on the topic, there’s a call for papers for the Net Promoter Conference in Miami in January 2008 If you are selected to present, you’ll receive a
  • Sigma Calculators – Basic and Advanced - iSixSigma
    The Sigma Calculator allows you to calculator your process sigma using either a basic mode (assumes a 1 5 sigma shift) or advanced mode (allows the user to specify the sigma shift)
  • Pareto Chart: How to Use It to Identify Root Causes
    Liam Frady Liam was first introduced to Six Sigma when entering into the tech industry With experience in project management, team leading, network security, and network architecture, he understands just how important the methodology is when applied to any industry
  • Quality Metrics in Focus: Analyzing Defects Per Unit
    This helps establish the average number of errors that will occur per unit The lower the number, the fewer the anticipated errors and the better the situation
  • What You Need to Know to Calculate CP and Interpret Its Value - iSixSigma
    CP is a common measure used in process capability analysis It allows you to know how well your process is meeting your customers’ expectations and specifications
  • Calculate Capability Indices with Only One Specification - iSixSigma
    USL, upper specification limit; LSL, lower specification limit *Estimated sigma = average range d2 Common understanding includes the fact that C pk climbs as a process improves – the higher the C pk, the better the product or process
  • 10 Marketing Myths and Service Slips - iSixSigma
    First, organizations don’t receive diagnostics from the NPS Second, two very different situations can result in the same score Your customers could all be in the middle with 30 percent advocates and 15 percent detractors (to get a 15) or you could have a very polarized market where 55 percent are very happy and 40 percent are very unhappy





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